Refund and Returns Policy

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Refund & Return Policy – The Purple Lotus

At The Purple Lotus, we strive to provide the best services and products to our customers. Please read our Refund & Return Policy carefully before making a purchase or booking a service.

1. Service Cancellation & Refunds

  • Yoga & Wellness Sessions:
    • Cancellations made at least 24 hours before the session are eligible for a full refund.
    • Cancellations made less than 24 hours before the session are non-refundable.
    • No-shows will not be eligible for refunds or rescheduling.
  • Membership Plans & Subscriptions:
    • Monthly or annual memberships are non-refundable once activated.
    • If you have a medical emergency or other valid reason, we may consider refund requests on a case-by-case basis.
  • Workshops & Special Events:
    • Cancellations made 7 days prior to the event will receive a 50% refund.
    • Cancellations made within 7 days of the event are non-refundable.
    • If the event is canceled by The Purple Lotus, you will receive a full refund or an option to reschedule.

2. Product Returns & Refunds (For Physical Products, if applicable)

  • Eligibility for Returns:
    • Products must be unused, in original packaging, and returned within 7 days of delivery.
    • Items such as yoga mats, wellness products, and clothing are eligible for returns only if they are defective or damaged.
    • Return shipping costs are the responsibility of the customer, except in cases of damaged or incorrect items.
  • Non-Returnable Items:
    • Digital downloads, e-books, or online courses.
    • Personal care products (e.g., essential oils, skincare, etc.) for hygiene reasons.

3. Refund Processing

  • Approved refunds will be processed within 7-10 business days to the original payment method.
  • We are not responsible for delays caused by banks or payment providers.
  • Refunds for cash payments will be provided via store credit or direct bank transfer.

4. Exceptions & Special Cases

  • If you experience technical issues with an online course or session, please contact us for assistance or an alternative solution.
  • In case of extenuating circumstances (such as medical emergencies), we may review refund requests on a case-by-case basis.

📧 Contact Us: For refund and return inquiries, email us at contact@thepurplelotus.in.